Perfect for a solo traveler seeking comfort

The staff was kind, like when the manager insisted on bringing me breakfast from the kitchen after I missed the regular time. My room was cozy, not oversized but just right for me, and it had these soft pillows that made sleeping feel like a dream.

It wasn’t exactly cheap, but honestly, it was still reasonable for what I received.

This place suits me perfectly with free parking, 24-hour reception, and comfortable rooms. The staff helped my elderly parents with such kindness. A little Wi-Fi issue is nothing compared to their service. I’m returning for a romantic escape!

The cozy decor of the lobby felt welcoming, and I loved the cushioned window seat in my room. It made for a charming nook to enjoy my morning coffee while soaking up the scenic surroundings.

More grab bars in the bathrooms would be helpful.

Comfortable Stay with Room for Improvement

The room offered ample space, though we faced a small hiccup with bedding for the sofa bed. Fortunately, the staff provided it promptly. The room was generally clean and located conveniently near shops, making it easy to pick up last-minute essentials. Arrive early for better check-in.

The staff are genuinely friendly and very accommodating. The room was comfortable and had a cushioned window seat. Fresh coffee is available 24/7. I appreciated the quick check-in process. The breakfast offering was decent with good selections.

The hotel provided a comfortable and quiet stay, ideal for business travelers. The modern amenities and well-organized workspace in my Queen Room greatly enhanced my productivity. The staff was exceptionally helpful, efficiently assisting me with my requests and ensuring my meeting logistics were in order.

The breakfast options were somewhat limited.

Had a great weekend with friends! We loved visiting the local park and checking out a nearby museum. The breakfast was decent, and there was always fresh coffee, which was a nice perk. The staff were friendly and helped us with our requests.

One downside was that my friends' rooms weren't as clean as they expected. They found some crumbs and stains, which was disappointing, but overall it didn’t ruin our stay.

I had a fantastic stay during my weekend trip. The staff went above and beyond, especially when they prepared breakfast bags for us. This visit exceeded my previous stays in keyser with its cozy atmosphere and modern rooms.

wifi was slower than expected

Staff provided top-notch service, especially the breakfast attendant who was attentive and friendly. The room was clean and comfortable, complete with varied pillows and fresh coffee available throughout the morning. While there were minor frustrations, such as a limited breakfast selection, the fresh local pastries made up for it. I left feeling positive about my stay and would recommend it to others.

What a delightful surprise! The room was immaculate and cozy. The breakfast options were fantastic—pancakes and eggs! I loved how the manager personally checked on my breakfast needs!

Would recommend for a short visit

Clean room, helpful staff. everything was very well-maintained, and the fresh coffee always ready was a big plus for starting the day right.

None

I recently stayed at SureStay Plus Hotel and had a great experience overall. The room was impeccably clean, making it a comfortable space to unwind. I appreciated the variety of channels on the flat-screen TV for entertainment. The AC worked perfectly, allowing me to adjust the temperature easily. I missed out on breakfast due to work calls, but I heard from other guests that it had a fantastic selection. The staff were incredibly friendly and helpful, especially when I needed assistance finding my way around. I liked having nearby shopping options, including a Walmart just a short walk away. However, I did notice that the walls lacked sound insulation, and I could hear conversations from neighboring rooms, which was a bit disruptive late at night. A stronger effort towards soundproofing would enhance the stay.

Just a solid selection for a two-day stay in Keyser with decent value for money. The coffee and juice at breakfast were very good. If you're passing through, check out the nearby Candlewyck Inn for crab cakes.

great stay with minor inconveniences

The staff truly went above and beyond to assist and ensure my comfort. The cleanliness of the room was impressive, providing a relaxing environment.

The location was slightly challenging to find, which caused some initial frustration.